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How Can You Get the Most from Your ISO 9000 Certification?
One of the most common misconceptions about the ISO 9001 certification is that its mostly an exercise in compiling documents to show an auditor to be able to obtain a certification. Before, the ISO standard focused less on the outcome and required a lot of documents. This is according to people who have worked with ISO for lots of years. This is the reason why a lot of business owners and managers believe that this was not helpful to their company and that this was just a part of the operating expense.
More current changes to the standard have restructured the requirements to focus more on improvement of business processes and focus less on putting documents in place for the advantage of an auditor. This new approach has had a major impact on the outcome obtained by certified businesses as seen by clients, top management, shareholders and employees. This new "Process Approach" is a sensible technique to align improvement efforts throughout the business with real business and customer needs. ISO 9000 Certification
Since the year 2000, we have helped lots of businesses attain ISO 9001 certification every year. To attain great outcome from the investment, there are three basic rules implemented by our consultants:
The most common "mistake" we have seen businesses make in implementing ISO for the initial time is to make it very complex. This results in procedures nobody looks at, records nobody needs, training which doesn't impact the job. You see people who implement the system would rather be "safe than sorry" because they really do not know what the auditor would look for. Other than not adding to the value of the company, this would also increase the present ISO certification expense.
That is the reason why focus must be more on those specially required by both the company and the standard and less on the documents.
The next rule is to improve performance for both the company and the customer and this could be achieved by improving the company's processes. Therefore, you should implement everything to support the needs of the clients and according to the company's operations. The ISO standard utilizes general language and businesses could modify their QMS to particularly meet their needs and comply with the certification's intention.
You should first find out if a particular requirement you are working with is helping your business.
If you implement something, make sure that your reason is not merely so that you could show the auditor. You should apply rules one and two if during a discussion about an ISO requirement you say that you have implemented something to show the auditor. In order to meet ISO requirement, a flexible system should be developed and implemented to suit and add value to your business. Make sure that your ISO processes and documents are simple enough to add value to your business. If you do so, the auditor will certainly be satisfied.